Monday, December 22, 2008

Business Lessons - A few thoughts on Reliability

When you buy something be it a service or a product you want to make sure that product or service is dependable. You want to know when you turn the ignition the car or truck starts, when you flip the switch the light comes on when you pay your bill the balance is reflected in he online statement.  That is called reliability. 

As a business owner you want to make sure your product or service is reliable and that your client can use it with little to no thought.   Reliability is the ability of a person or system to perform and maintain its functions in routine circumstances, as well as hostile or unexpected circumstances. 

What does that mean – regardless of the circumstance or situation people expect it to work. Imagine if you will PC, the electricity is ok and everything else works but it is raining outside (thought the PC is inside) and due to the slight change in moisture the PC refuses to boot – that is not reliable and the client will have little to no use for this system in fact you will soon loose this client because they cannot depend on you or your product. Imagine you were a service provider and you made a commitment to be on site at 11 AM and did not show – again you are not reliable so you will loose the client. 

Reliability is one of the foundational issues required for the success of your business.

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