Tuesday, December 23, 2008

Business Lessons - A few thoughts on Quality/Integrity

When you purchase an item most people want to make sure it is well made. They want to know sound processes and procedures with the required information were used in the fabrication of the device. 

Lets take a sound board – you want to know that all of the internal circuits and external connections are there, the internal wiring is correct, the slider are correct and working, the pans are in place and working, the VU meters work and are correctly calibrated, etc. 

When building a house and pouring the foundation would you want a substandard concrete or electrical or wiring – of course not you want a home that is built to such that it will not collapse under its own weight or the electrical catch fire or the pipes burst. 

Let’s break this down even more:

  • Do you want a 4 burner stove that only two of the elements work?
  • Do you want a refrigerator that only keeps the food cold half the time?
  • Do you want a 24 track sound board that has 6 channels that do not work?
  • Do you want a computer that has half of the ram slots missing?
  • Do you want a motherboard that is missing?
  • Do you want a supplier/vendor who promised 50 items but delivers 45?
  • Do you want a security camera that works 75% of the time?
  • Do you want a DVR that records every other day?
  • Do you want to buy a part produced in a facility that does not follow its own process controls or rules? 

So why did combine quality and integrity - because they are related and without integrity quality cannot exist because it cannot be sustained. 

Image source Monash University

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